Our Staff

Sam Johnson

Growing up in a family of servant leaders, Mr. Johnson’s father, Jimmy Johnson, managed a family-owned funeral home for more than 40 years. In early 2000s, Jimmy saw a need to serve pet parents and opened a small pet cremation service in Lenoir City, TN. Sam Johnson served alongside his father throughout his childhood before leaving for the military in 2001, and worked with his father when he returned home on leave. In 2015, Sam Johnson left the active-duty military and spent the remaining time he could with his father, Jimmy, who passed away from cancer in 2016.

As a lifetime pet parent, Mr. Johnson and his family see pets as a member of their family. Pets do so much for us. We want to remember those family members the same way we would any loved one. Utilizing his extensive knowledge and experience in grief and loss, while simultaneously being a pet parent himself, he is uniquely qualified to lead a much-needed service in the pet memorialization and cremation business.

Paula Perdue

A lifelong pet parent, Paula has a heart for dogs. She works tirelessly on the administration for the business and frequently assists to help our pet parents in need.

Yennifer Hernandez

Yennifer is a dog lover, wife, mom, and active in the local community. Originally from Colombia, she worked diligently to obtain her citizenship and is able to assist our Spanish speaking pet parents. Yennifer genuinely cares for pets the way she would care for her own fur-babies.

James Schiavone

Jennifer Faustine

Jennifer Faustine, Pet Care Manager at Pet Passages – Charlotte, NC, brings a wealth of experience in both afterlife pet care and customer service. With three years of experience in the pet care industry and over 20 years of corporate and customer service expertise, Jennifer is dedicated to providing compassionate, exceptional service to both pets and their families.

Jennifer’s professional journey has shaped her passion for helping others, whether it’s through offering a listening ear, lending a helping hand, or going the extra mile to meet a deadline. She firmly believes in the words of Dr. Nido Qubein, President of High Point University, who says, “An extraordinary person is someone who consistently does the things ordinary people can’t or won’t do.” Jennifer strives to embody this mindset every day, aiming to deliver extraordinary experiences for those she serves.

Outside of her professional role, Jennifer is passionate about fitness, often participating in CrossFit or enjoying walks around her neighborhood. She is a proud wife to her husband, Bill, who has introduced her to Big 10 football and Pens hockey (despite her loyalty to the Georgia Bulldogs). Jennifer is also a devoted mother to her son, Kyle, and daughter, Madison, and a proud grandmother to Carson and Mav. Her family includes two beloved dogs, Dixie and Roadie, as well as Birdie, a Blue Russian cat.

Above all, Jennifer is grateful for the guidance and blessings in her life, thanking God for the answered prayers that led her to this wonderful opportunity to serve the Pet Passages community.